Orders are typically processed within 2-3 business days, and delivery within Canada generally takes 4-9 business days depending on your location.

Yes, we offer free standard shipping on all orders within Canada, no minimum purchase required.

We currently ship to customers within Canada.

Once your order ships, you'll receive an email with tracking details. You can also visit our Track Your Order page.

You have 30 days from the date you receive your order to request a return under our money-back guarantee. See our Refund Policy for full details.

Contact us at info@timelesswears.com or via our Contact page with your order number, and we'll guide you through the process.

Once we've received and approved your return, the amount is refunded to your original payment method within 5-10 business days.

If the item arrived damaged, faulty, or incorrect, we cover the return shipping cost. For other returns (e.g. change of mind), return shipping is the customer's responsibility.

We accept major payment cards and other secure payment methods at checkout. See our Payment Policy for details.

Contact us as soon as possible after placing your order and we'll do our best to help before it ships.

Yes, all payments are processed via a secure, SSL-encrypted checkout. We never see or store your full card details.

Our coats are designed with a relaxed, true-to-size fit. If you prefer a more fitted look, we recommend sizing down — contact us before ordering and we'll help you choose.

We do our best to represent colours accurately in our product photos, but slight variations may occur depending on your screen settings.

Sold-out items may be restocked — contact us and we'll let you know if and when it's back in stock.

Contact us right away at info@timelesswears.com or via our Contact page and we'll resolve it as quickly as possible.

Contact us immediately at info@timelesswears.com. We'll work with the carrier to find a solution as quickly as possible.

You can reach us at info@timelesswears.com or via our Contact page. We're open Monday to Friday 9am-5pm and usually respond within 24 hours.