Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@timelesswears.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@timelesswears.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Costs

If your item arrived damaged, faulty, or incorrect, we cover the full cost of return shipping. For change-of-mind returns, return shipping is the customer's responsibility.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@timelesswears.com.

Consumer Rights

Nothing in this policy limits your statutory rights as a consumer under applicable Canadian federal and provincial consumer protection laws.

Contact Information

Store name: Timeless Wears
Company name: A.I Ecom
Business address: Nassachweg 6, 97422 Schweinfurt, Germany
VAT ID: DE462909554
Return address: 118 8 Ave SE, High River, AB T1V 1H1, Canada
Email: info@timelesswears.com
Phone: +1 825-856-1283
Monday to Friday: 9am–5pm (MST), Saturday & Sunday: Closed
We aim to respond to enquiries within 24 hours.

You can also reach us anytime via our contact page.